PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE.

PRIVACY POLICY CONSENT 

The website https://charlottearsenault.thrivecart.com ("Website") and its content are owned and operated by Charlotte Arsenault Inc ("Company," "we," or "us"). The term "you" refers to any user or viewer of this Website. By using or accessing this Website, you acknowledge and agree to be bound by the terms set forth in this Privacy Policy. Any personal information you provide to us is subject to the practices described in this document.

This Privacy Policy explains how we collect, use, store, and disclose personal data provided to us voluntarily or collected automatically through the Website. We will only use your information as described in this Policy and for the purposes outlined herein and in our Terms of Use, where applicable.

By submitting any form of personal data through this Website or its content, you consent to the collection, use, and processing of your information in accordance with this Policy, regardless of whether you have read it in full.

INFORMATION WE COLLECT 

We may collect personal information that you voluntarily provide, such as when you:

• Opt in to receive a free resource or download

• Subscribe to our newsletter or email list

• Purchase a product, course, or service

• Contact us via our Website or support email

We may also automatically collect information based on your activity on the Website.

Personal information collected may include, but is not limited to: your full name, email address, phone number, billing address, shipping address, credit card or payment information, and any other data you voluntarily submit (collectively, "Personal Data").

This information may be collected for purposes such as:

• Delivering freebies, digital products, or courses

• Fulfilling customer service inquiries

• Sending promotional emails or newsletters

• Processing payments or managing purchase history

• Supporting co-branded offers or collaborative campaigns

Providing your personal information is always voluntary. However, declining to submit certain details may limit your access to some features or services on our Website.

Please be aware that if you publicly share personal information through blog comments, social media posts, or group forums associated with our programs or services, such content may be visible to others and used outside of our control. We are not responsible for how others access or use that publicly shared information.

You acknowledge and agree that any personal information you voluntarily make publicly available—whether through this Website, its content, blog comments, social media platforms, group programs, or coaching sessions—may be accessed, collected, and used by others. Charlotte Arsenault Inc is not responsible for the unauthorized use or distribution of any information you voluntarily disclose in public-facing settings.

HOW WE COLLECT & USE YOUR PERSONAL INFORMATION

By voluntarily providing personal data to Charlotte Arsenault Inc, you grant us clear and explicit consent to collect, store, and process that information for the purposes outlined below.

When you opt in to receive a free digital resource, subscribe to our email list, or request marketing communications, we may collect your name, email address, and phone number to deliver the requested content and provide ongoing communications related to our offerings.

If you complete a contact form, send us an email, or communicate with us through social media platforms (including posts, DMs, or comments), we may retain your name, contact details, and message contents for the purpose of responding to your inquiry and maintaining a record of the exchange.

When you purchase a digital product, course, service, or coaching session, we collect the personal information necessary to process and complete the transaction. This includes your name, email address, billing address, and payment details. All financial data is processed through secure third-party providers (such as Stripe or PayPal). Charlotte Arsenault Inc does not directly store or retain your complete payment information.

We process this data to fulfill our contractual obligations, support our business operations, and improve our customer experience. We retain only the minimum necessary data for the shortest time legally required, unless otherwise required for tax, legal, or accounting purposes.

If you choose to share personal details on public platforms connected to Charlotte Arsenault Inc — such as blogs, social media pages, or discussion forums — we may reference that information in future marketing communications, advertisements, or promotional materials. If we wish to feature your information or feedback in a formal testimonial, we will only do so with your written approval through a separate agreement.

By subscribing to our email list or newsletter, you agree that we may use your email address and other provided details to send marketing content, including updates about our offerings or related services. Your information may also be securely uploaded to advertising platforms to help us create similar or lookalike audiences. Every email will include clear identification of the sender and an easy way to unsubscribe or reach out with questions, in compliance with CAN-SPAM requirements.

We may track how you engage with our emails or website (such as which links you click or products you view) to provide more relevant communication in the future. This data is only collected after you choose to opt in or request content from us. No personal information is collected automatically or without your direct consent.

USE OF AUTOMATED DATA COLLECTION TECHNOLOGIES (INCLUDING COOKIES)

Charlotte Arsenault Inc may collect certain information automatically when you visit our Website by using standard technologies such as cookies, pixels, tags, or similar tracking tools. These tools help us understand how visitors interact with our content, improve functionality, and deliver relevant experiences across our Website and advertising platforms.

Cookies are small data files stored on your device by your browser. We may use both temporary (session) cookies that expire when you close your browser and persistent cookies that remain on your device until manually deleted or expired. While cookies do not typically contain personally identifiable information, they may be linked to other data you voluntarily provide.

You may choose to disable or restrict cookies by adjusting your browser settings. Please note, however, that doing so may affect certain features or performance on our Website. Our Website does not currently respond to Do Not Track (DNT) signals sent by web browsers.

We may also collect technical data related to your visit, including your IP address, browser type, operating system, device details, pages visited, referring URLs, and time spent on specific pages. This may occur through tools such as Google Analytics, Meta Pixel (formerly Facebook Pixel), and other analytics or advertising technologies. These tools are used to help us gather statistical insights, deliver ads, retarget visitors, and optimize our content and marketing strategies.

In some cases, we may also receive data from third-party sources, such as:\n- Payment processors (e.g., Stripe, PayPal)\n- Advertising platforms (e.g., Facebook Ads, Google Ads)\n- Social media networks\n- Technical service providers

We make reasonable efforts to work only with vendors and processors who comply with applicable data protection regulations, including GDPR and LGPD, and who offer sufficient guarantees regarding data security. Where appropriate, we enter into data processing agreements with such vendors.

Charlotte Arsenault Inc may share limited personal information with trusted third parties solely for purposes that align with our business operations—such as processing transactions, delivering email communications, or running paid advertisements. We do not sell your personal data for monetary gain.

ANONYMOUS DATA COLLECTED AND USE

Charlotte Arsenault Inc may gather anonymized technical information when you visit our Website. This can include your IP address, browser type, device data, and usage behavior. Such data helps us maintain the functionality of the Website, diagnose technical issues, and improve user experience.

We do not use this data to personally identify you. Instead, it’s analyzed in aggregate to understand overall traffic patterns and optimize our services. In some cases, we may share generalized, non-identifying data with advertising partners or service providers for analytical or performance purposes. This type of data collection does not follow or monitor your activity across unrelated websites.

GENERAL DATA PROTECTION REGULATION (GDPR)

Charlotte Arsenault Inc is committed to full compliance with the General Data Protection Regulation (GDPR), which governs the processing of personal data from individuals located within the European Union.

We only process your personal information if we have a legal basis to do so. These may include:\n- Your explicit, informed consent\n- Fulfilling a contract with you (such as when you purchase a product)\n- Our legitimate interest in delivering services, responding to inquiries, or improving offerings

If you submit personal data—such as your name or email address—via opt-in forms, product purchases, or direct communication, you consent to us storing and using that data for the purposes clearly outlined at the time of collection. This may include follow-up marketing emails, product updates, or related information.

You have the right to withdraw consent at any time, and you may request to access, correct, or delete your data by emailing support@charlottearsenault.com. We do not collect sensitive categories of data such as medical history, political views, or criminal records.

HOW INFORMATION IS STORED AND SHARED

Charlotte Arsenault Inc stores and processes personal data using secure, cloud-based systems and third-party platforms that help us manage our business and serve our clients. We take reasonable and appropriate steps to safeguard the confidentiality, integrity, and availability of all personal information in our care.

Access to your information is strictly limited to authorized individuals within our team—such as employees, contractors, or advisors—who require it for legitimate business functions (e.g., customer support, order fulfillment, financial reporting, or legal compliance). Anyone granted access to your data is bound by confidentiality obligations and is not permitted to share it with unauthorized third parties.

We do not sell or rent your personal data. Your information is only shared with external parties under limited circumstances, such as:

• To process a transaction or deliver a product/service you have requested
  
  

• To comply with legal or regulatory requirements
  
  

• To defend our legal rights or respond to law enforcement inquiries
  
  

• As part of a business transaction (such as a merger or sale), provided proper safeguards are in place
  
  

We also work with trusted third-party service providers (such as payment processors, email platforms, and marketing tools) that act as data processors on our behalf. These providers may handle data such as your name, email address, and purchase details. We carefully vet these partners to ensure they align with privacy standards and, where applicable, comply with international data protection laws such as the GDPR.

Although Charlotte Arsenault Inc is based in Canada, some of our systems and providers may be located or store data outside of Canada, including in the United States or the European Union. In these cases, your information may be transferred and processed in jurisdictions that may have different data protection laws than those in your home country. Regardless of where your data is processed, it will be handled in accordance with this Privacy Policy and with appropriate safeguards in place.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, tax, or regulatory obligations. For example:

• Email addresses and marketing preferences are retained as long as you are subscribed
  
  

• Purchase and transaction records may be retained longer to comply with financial or legal obligations
  
  

• Behavior tracking (e.g., clicks or views) may be stored for marketing analytics purposes while you remain active on our list
  
  

If you request to unsubscribe or delete your data, we will remove your personal information from our active systems unless retention is required by law.

PASSWORD PROTECTION AND ACCOUNT SECURITY

Certain areas of the Website or access to specific content may require you to create an account using a username and password. You are solely responsible for keeping this information confidential and for all activity that occurs under your login credentials.

Company is not liable for any unauthorized use of your account due to your failure to protect your login details. If you choose to share your credentials with others, you accept full responsibility for any actions they take while using your account.

If you become aware of any unauthorized access or use of your login information, you agree to notify Company immediately by emailing support@charlottearsenault.com. For your security, it's recommended that you log out of your account after each session, especially when using public or shared devices.

Company will never share your username or password with third parties, unless required by law or when necessary to prevent fraud, enforce rights, or protect users from harm.

DATA SECURITY AND CONFIDENTIALITY

Company implements appropriate technical and organizational safeguards to help protect your personal information from loss, misuse, or unauthorized access. This includes using secure servers, encrypted communication (SSL), and working only with third-party providers who meet established security standards.

Despite best efforts, no method of data transmission or storage is entirely secure. If Company becomes aware of a data breach that may affect your personal information, you will be notified in a timely manner with the details available.

While Company is committed to keeping your data safe, you understand that Company cannot be held responsible for any unauthorized access or disclosure resulting from events beyond its control. By using this Website, you agree to hold Company harmless from any resulting claims, damages, or liabilities.

YOUR RIGHTS TO ACCESS, CONTROL, UPDATE, OR DELETE PERSONAL INFORMATION

Company respects your privacy and complies with all applicable laws, including the CAN-SPAM Act of 2003. We do not send misleading emails, and we never sell, rent, or share your email address with third parties.

You may unsubscribe from our communications at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us at support@charlottearsenault.com.

You have the right to:

• Access the personal data we hold about you
  
  

• Request details about how your data is used
  
  

• Update or correct inaccurate or outdated information
  
  

• Withdraw your consent at any time
  
  

• Request the deletion or restriction of your data
  
  

• Object to how your data is being used
  
  

• File a complaint if you believe your personal data is being handled unlawfully
  
  

To exercise any of these rights, please contact us at support@charlottearsenault.com.

THIRD-PARTY WEBSITES

Company’s Website may contain links to external websites operated by third parties. These websites have their own privacy policies and data collection practices, which are beyond our control. Company is not responsible for the content, practices, or policies of any third-party sites.

If you choose to visit a linked website, understand that this Privacy Policy no longer applies. We encourage you to review the privacy policy of every third-party site to ensure their practices align with your expectations before submitting any personal information.

CHILDREN’S PRIVACY

This Website and its content are intended for use by individuals who are 18 years of age or older. By using this Website, you confirm that you are at least 18 years old. Company does not knowingly collect, use, or store any personal information from individuals under the age of 18, in compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable privacy laws such as the General Data Protection Regulation (GDPR).

If we become aware that we have inadvertently collected personal data from someone under the age of 18, we will take appropriate steps to delete that information and/or contact a parent or legal guardian for consent, if required. If you believe that we may have received information from a minor, please contact us immediately at support@charlottearsenault.com.

UPDATES TO THIS POLICY

 We reserve the right to update or revise this Privacy Policy at any time. Any significant changes will be communicated to you via the email address you provided, or by placing a notice on this Website. All changes will take effect immediately upon being posted. Continued use of the Website after such updates indicates your acceptance of the new terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. If you have any questions about this policy or need assistance regarding your personal information, you can reach us at support@charlottearsenault.com.

Last Updated: June 17, 2025